Run your dispatch desk from one screen.
Tickets, technician dispatch, on-call escalation, a live map, and billing — all synced to a Google Sheet you already own. RunSheets is the operations hub for field service teams who don't want a bloated enterprise platform, or a black-box database holding their customer data hostage.
What is RunSheets?
RunSheets is a full-service dispatch and ticketing platform for field service businesses — HVAC, electrical, plumbing, facilities maintenance, or any team that sends technicians out to a job site. It covers the whole loop: a ticket comes in, gets dispatched to the right technician, gets tracked against its SLA, gets resolved, and gets billed — with a dashboard that shows you exactly where things stand at every step.
The part that makes RunSheets different: there's no proprietary database underneath it. Every customer, ticket, invoice, and technician record lives in a Google Sheet your team already has access to. RunSheets is the fast, secure, login-gated interface on top of it — dashboards, drag-and-drop dispatch, maps, and billing — without anyone touching a formula, and without your data being locked inside a system you'd need an export request to leave.
Everything your dispatch desk needs
Tickets & Work Orders
Every job moves through a clear lifecycle — New, Assigned, En Route, In Progress, On Hold, Pending Billing, Closed — with priority, SLA due dates, and full resolution notes.
Email-to-Ticket
Forward an inbound email and RunSheets turns it into a ticket automatically, with a branded confirmation reply sent straight back to the customer.
Dispatch Board & Day Timeline
Drag and drop tickets across technicians on a live board, or switch to an hourly Gantt-style timeline to see exactly who's booked and when.
On-Call & Emergency Escalation
After-hours and emergency tickets automatically route to whoever's on call, with instant email — and, with an SMS gateway, effectively free text — notification.
Map View
Every open ticket with a real address gets a pin on the map — color-coded by priority, labeled with the ticket number, customer, and assigned technician.
Billing & Invoicing
Log time and material against a ticket, generate an itemized invoice, and download it as a PDF — client-side, with no extra setup required.
Audit Log
Every create, update, and delete is tracked with the real name of whoever did it, pulled straight from the login screen — never just "anonymous."
Your data stays yours
Your Google Sheet is the database
Customers, tickets, invoices, and technicians live in a spreadsheet in your own Google account — not a proprietary system you'd have to request an export from.
RunSheets runs on top of it
A secured layer handles login, dispatch, dashboards, maps, and billing — reading and writing to your Sheet through a locked-down API, never exposing it directly.
Your team logs in and dispatches
One login screen for your whole team, real names on every action in the audit log, and a dashboard built for the pace of a dispatch desk.
Built for field service teams
RunSheets started as a custom dispatch system built for a field service client juggling emergency calls, technician schedules, and paper work orders. Nagoh Creative, the website, app, and software design studio behind it, has grown it since into a product any field service business can run — dispatch, billing, and everything in between — with that original client as customer #1.
Ready to get started?
RunSheets is currently onboarding new companies directly — reach out and we'll get your team set up.
Get in touch